Free trial — try before you buy

Every Morkerr scraper includes a free Lite version, available as a direct download and/or a Chrome Web Store listing. Free tiers limit records or features, but they let you confirm the scraper works on the exact site, region, and data you need before you pay.

Please install and test the free version first — it is the intended evaluation period and the best way to avoid disappointment. Most issues that lead to refund requests (site layout, blocked access, regional availability, rate limits) are visible in the free version.

Payments

Payments are processed by Paddle. Paddle may act as merchant of record and handle taxes, invoices, payment security, and checkout emails depending on the final Paddle setup.

License Delivery

After a successful purchase, the buyer should receive a product-specific license key by email. The extension will use that key to unlock Pro features for the purchased scraper.

Troubleshooting & Support

Troubleshooting support is included with every Pro license and available for any issue. If a scraper is not working — including after a target website changes — contact support@morkerr.com or the Help page first so we can diagnose and resolve it.

Scrapers depend on third-party websites that may change their structure, add anti-bot or login walls, geo-block access, rate-limit, or shut down entirely. Because of this, a scraper can occasionally stop working until it is updated. We release updates on a best-effort basis; a Pro license does not guarantee uninterrupted scraping forever or that every website change will be supported.

Refunds

Because a free trial is available to test every scraper before purchase, Pro licenses are not refunded for change of mind or for reasons visible in the free trial — such as a target website changing its layout, blocking automated access, rate limiting, or regional availability.

Refunds are considered only when troubleshooting has been attempted first and the issue remains genuinely unresolved:

• The Pro product is defective at purchase (for example, it cannot be installed or activated, or the license key was not delivered) and the issue cannot be resolved through support within 14 days.
• The purchase was a duplicate or accidental order.

Send refund requests to support@morkerr.com within 14 days of purchase with your order details; final refund decisions may follow Paddle's policies as merchant of record. Custom scraper work may have separate terms agreed before delivery. Chargebacks or misuse may result in the license key being revoked.

Privacy

Morkerr product pages may use payment, analytics, and support tools. License activation should store only the data required to validate the purchase, such as product ID, license status, customer email, and activation metadata.

Responsible Use

Customers are responsible for using scraper products in compliance with applicable laws, platform terms, and data protection requirements.